Privacy Policy

Introduction

Henan Taiguo Boiler Products Co., Ltd. (“Taiguo Boiler”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with us through any communication channel.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our website and services.

Information We Collect

We may collect personal and non-personal information through various means when you interact with our website and services.

Personal Information

Information you voluntarily provide, including but not limited to:

• Full name, job title, and company name
• Email address, phone number, and mailing address
• Project requirements and technical specifications
• Messages or inquiries submitted via contact forms
• Trade show or event registration details

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address, browser type, and operating system
• Device identifiers and screen resolution
• Pages visited, time spent, and referral URLs
• Geographic location (country/region level)
• Language preferences and access timestamps

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery — To respond to your inquiries, provide quotations, process orders, and deliver our boiler products and technical services.
• Communication — To send you product updates, technical documentation, newsletters, and promotional materials (with your consent where required).
• Website Improvement — To analyze usage patterns, optimize our website performance, and enhance user experience.
• Customer Support — To provide after-sales support, installation guidance, and ongoing technical assistance.
• Legal Compliance — To comply with applicable laws, regulations, and legal obligations.
• Business Operations — To manage our business relationships, conduct internal analytics, and improve our products and services.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. These may include:

• Essential Cookies — Required for basic website functionality such as page navigation and access to secure areas.
• Analytics Cookies — Help us understand how visitors interact with our website by collecting anonymous statistical information.
• Marketing Cookies — Used to deliver relevant advertisements and track campaign performance across platforms.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers — With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you, provided they agree to keep your information confidential.
• Business Partners — With authorized distributors or agents in your region to facilitate product delivery and local support.
• Legal Requirements — When disclosure is required by law, court order, or governmental regulation.
• Business Transfers — In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, regular security audits, and employee training on data protection practices.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it in accordance with our internal data management procedures.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request correction of any inaccurate or incomplete data.
• Deletion — Request the deletion of your personal data under certain conditions.
• Restriction — Request restriction of processing of your personal data.
• Data Portability — Request transfer of your data to another controller.
• Objection — Object to the processing of your personal data for specific purposes.
• Withdraw Consent — Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

International Data Transfers

As Taiguo Boiler serves customers in over 100 countries and regions, your personal data may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers, including standard contractual clauses and other legally recognized mechanisms.

Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take prompt steps to delete such information from our records.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data. Continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

• Company: Henan Taiguo Boiler Products Co., Ltd.
• Address: Zhangji Industrial Park, Zhangji Town, Taikang County, Zhoukou, Henan, China (Mainland)
• Email: taiguoemily@cnboilers.com
• Tel / WhatsApp: +86 13276906791
• Website: taiguo-steamboiler.com